email notifications

[Wendy Hespel]

is there a function to "turn on" detailed information on additions or updates to JIRA tickets? Previous version showed the entire new comment; now, I need to go into JIRA to see the update, which takes additional time.

Instead of seeing what is needed in the email , I now have to "view comment".. 

[John Funk]

Hi Wendy,

It sounds like someone might have turned on HIPAA compliance related settings. Check with you Jira Admin to see if that has happened. 

[Igor Medeiros - Modus Create]

Hi @Wendy Hespel

Complementing what John mentioned, this could indeed be the Safe Customer Notifications in action.

The link provides more details and instructions on how to enable/disable this setting.

Additionally, if you want an easier way to handle Jira notifications, check out our Notification Assistant for Jira. It lets you fully customize notification schemes, templates, and more.